|   | 1 | = Email Notification of Ticket Changes =  | 
                  
                          |   | 2 | [[TracGuideToc]]  | 
                  
                          |   | 3 |   | 
                  
                          |   | 4 | Trac supports basic notification for ticket changes using email.   | 
                  
                          |   | 5 |   | 
                  
                          |   | 6 | Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post ticket changes to a dedicated mailing list. '''Note:''' As an example, this is how the [http://lists.edgewall.com/archive/trac-tickets/ Trac-tickets] mailing list works.  | 
                  
                          |   | 7 |   | 
                  
                          |   | 8 | Disabled by default, notification can be activated and configured in [wiki:TracIni trac.ini].  | 
                  
                          |   | 9 |   | 
                  
                          |   | 10 | == Receiving Notification ==  | 
                  
                          |   | 11 | When reporting a new ticket or adding a comment, enter a valid email address in the ''reporter'', ''editor'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket.  | 
                  
                          |   | 12 |   | 
                  
                          |   | 13 | This is useful to keep up-to-date on an issue or enhancement request that interests you.  | 
                  
                          |   | 14 |   | 
                  
                          |   | 15 | == Configuring SMTP Notification ==  | 
                  
                          |   | 16 |   | 
                  
                          |   | 17 | === Configuration Options ===  | 
                  
                          |   | 18 | These are the available options for the ''[notification]'' section in trac.ini.  | 
                  
                          |   | 19 |  * '''smtp_enabled''': Enable email notification.  | 
                  
                          |   | 20 |  * '''smtp_server''': SMTP server used for notification messages.  | 
                  
                          |   | 21 |  * '''smtp_user''': (''requires [milestone:0.9 0.9]'') user name for authentication SMTP account.  | 
                  
                          |   | 22 |  * '''smtp_password''': (''requires [milestone:0.9 0.9]'') password for authentication SMTP account.  | 
                  
                          |   | 23 |  * '''smtp_from''': Email address to use for ''Sender''-headers in notification emails.  | 
                  
                          |   | 24 |  * '''smtp_replyto''': Email address to use for ''Reply-To''-headers in notification emails.  | 
                  
                          |   | 25 |  * '''smtp_always_cc''': List of email addresses to always send notifications to. ''Typically used to post ticket changes to a dedicated mailing list.''  | 
                  
                          |   | 26 |  * '''always_notify_reporter''':  Always send notifications to any address in the reporter field.  | 
                  
                          |   | 27 |  * '''always_notify_owner''': (''requires [milestone:0.9 0.9]'') Always send notifications to the address in the owner field.  | 
                  
                          |   | 28 |   | 
                  
                          |   | 29 | Either '''smtp_from''' or '''smtp_replyto''' (or both) ''must'' be set, otherwise Trac refuses to send notification mails.  | 
                  
                          |   | 30 |   | 
                  
                          |   | 31 | === Example Configuration ===  | 
                  
                          |   | 32 |   | 
                  
                          |   | 33 | {{{  | 
                  
                          |   | 34 | [notification]  | 
                  
                          |   | 35 | smtp_enabled = true  | 
                  
                          |   | 36 | smtp_server = mail.example.com  | 
                  
                          |   | 37 | smtp_from = [email protected]  | 
                  
                          |   | 38 | smtp_replyto = [email protected]  | 
                  
                          |   | 39 | smtp_always_cc = [email protected], [email protected]  | 
                  
                          |   | 40 | }}}  | 
                  
                          |   | 41 |   | 
                  
                          |   | 42 | == Sample Email ==  | 
                  
                          |   | 43 | {{{  | 
                  
                          |   | 44 | #42: testing  | 
                  
                          |   | 45 | ---------------------------+------------------------------------------------  | 
                  
                          |   | 46 |        Id:  42             |      Status:  assigned                  | 
                  
                          |   | 47 | Component:  report system  |    Modified:  Fri Apr  9 00:04:31 2004  | 
                  
                          |   | 48 |  Severity:  major          |   Milestone:  0.9                       | 
                  
                          |   | 49 |  Priority:  lowest         |     Version:  0.6                       | 
                  
                          |   | 50 |     Owner:  anonymous      |    Reporter:  [email protected]                 | 
                  
                          |   | 51 | ---------------------------+------------------------------------------------  | 
                  
                          |   | 52 | Changes:  | 
                  
                          |   | 53 |   * component:  changset view => search system  | 
                  
                          |   | 54 |   * priority:  low => highest  | 
                  
                          |   | 55 |   * owner:  jonas => anonymous  | 
                  
                          |   | 56 |   * cc:  [email protected] =>  | 
                  
                          |   | 57 |          [email protected], [email protected]  | 
                  
                          |   | 58 |   * status:  new => assigned  | 
                  
                          |   | 59 |   | 
                  
                          |   | 60 | Comment:  | 
                  
                          |   | 61 | I'm interested too!  | 
                  
                          |   | 62 |   | 
                  
                          |   | 63 | --  | 
                  
                          |   | 64 | Ticket URL: <http://example.com/trac/ticket/42>  | 
                  
                          |   | 65 | My Project <http://myproj.example.com/>  | 
                  
                          |   | 66 | }}}  | 
                  
                          |   | 67 | ----  | 
                  
                          |   | 68 | See also: TracTickets, TracIni, TracGuide  |